Can I have multiple accounts?
No. Members are not allowed to have multiple accounts on the system.
 

Are profiles censored? Is there any limit to what I can put in my profile?
Yes. All member profiles, when they are originally created as well as when they are modified, must be approved by our webmasters. We reserve the right to refuse any profile or photograph that we feel is inappropriate for this site. Also, we ask that you not put any personal information in your profile, including, but not limited to: your home address, a personal cell or telephone number, a personal e-mail address or web address. Any offenders of this rule will be banned from the website.

How long does it take to have my profile posted?
Your profile is posted immediately and is checked within 24 hours.
 

What are important profile tips to remember?

The number of replies you get from other members will depend on the quality of your profile. Here are some useful tips that should help you:

To experience more feedback from other members upload a photo. We cannot emphasize this enough - People like to see who they're writing to and, as a result, profiles that have photographs attached get up to 10 or times more clicks than profiles that don't. When creating the site, we wanted to make photograph submission as easy as possible, so please take advantage of this feature.

Create a catchy title for your profile: When members search listings on the site, the title of your profile is listed next to your name. As a general rule, profile titles like "Hi!" do not catch people's attention, where as more personalized titles do. Think before you write: Feel free to write as much as you want in our sign-up pages. Tell other members about yourself, your likes and dislikes, things you enjoy doing, what line of work you're in, what your personality is like, even your hopes and dreams. The better your profile describes you, the more likely it is that others will read and respond to it. If you can't think of anything right away, you can always add more later. And don't forget to fill out the Matching Criteria section - this will also help other members get to know you better.

Uploading your photo, audio and video: Submitting your photo, audio and video can be even more important than writing a good description of yourself. A photo can achieve more than a thousand words, so make sure that your digital photo is in .JPG or .GIF format and a file size of less than 2MB and upload it to your profile! If you are not sure how to change a file format or size send your picture to our Support Team and we will upload it for you!

Audio and video presentations are also essential for your success. Tell people what you want them to know about you in your own words, let them hear your voice and make them feel as if they have known you for ages! Make sure you have audio file with a presentation that is no bigger than 2Mb with .mp3, .wma, .aif or .m4a extension, and a video file no bigger than 20Mb with .asf, .wmv, .mpg, .mpeg, .mpe, .mpa, .qt, .mov, .ram, .rm or .ra extension, and upload both to your profile. Then sit back, relax, and see your mailbox getting flooded with messages!
 

How do I change my personal information?
Changing personal information is extremely easy. If you would like to update the information about yourself that you submitted during registration, write a new heading and description for your profile as well as editing main criteria for your matches just go to My Profile and click the Edit links to edit any part of your personal information; save it by clicking the Submit or Save button.

What are personal settings?
Your "Personal Settings" is accessible on the My Profile home page.  Personal settings enable you to:

Change your email address
Create a new password
Change your language settings
Hide/show your Profile
Turn off/on updates and special offers sent to you by email

Can I change my username?
We do not encourage users to change their username.
 

How do I change my password?
You can change your password on the Account Info page.
 

What if I forgot my username or password?
If you have forgot your username or password you can have it emailed to you by clicking on the "Forgot Password" link on the login page, enter your email address and it will be mailed to you!
 

How do I delete my profile?
Can delete your profile by sending a cancellation request to the Members Support team support@mysingleconnection.com to terminate your membership.

How do I hide my profile?
You may hide your profile - or photos - from other members. If you no longer wish your profile to be viewable on the site, simply follow these instructions.
Access your “My Profile” home page. Click on "Hide Profile" link at the top right.
 

2. SITE FEATURES
 

What are your matches and how do I use this feature?
This feature allows you, as a member of the Mysingleconnection.com website, to describe the type of person you are interested in. Our site will then notify you via email of new members who match your interests.
 

How do I turn off my e-mails?
To turn off your Right-On-Point matches and stop these emails from being delivered to your inbox, please follow this procedure:
On 'Home' page click the link that says 'Account settings.

What is the "Block List" feature?
While reading or replying to messages in your Mailbox or viewing members profiles you will have an option to add members to Block List. Once you have added someone to your Block List you will not receive any notifications, e-mails, or other correspondence from that particular member unless you remove him or her from the Block List. This feature helps you monitor your contact with people you don’t really have a connection with.

What is the New Profiles list?
By clicking New Profiles on you’re My Profiles page you can view the list of members who have just joined the site, and catch them while they are fresh and new!
This list includes trail and full members who recently joined the dating community.

What is the "Favorites" feature?
You can add all of your favorite users and friends to this list. You can add a user to this list by clicking on the Add/Remove from Favorites icon on any user profile. Clicking it once will add them and click it again to remove them from the list.
 

3. ONCE I JOIN
 

Payment Information
We advise you to save the payment confirmation e-mail that you receive after you have purchased your membership which contains your payment reference. This information is important if you shall have problems with activation.

How long does it take to get my membership activated?
Normally our membership plans are activated instantly. It may take a little longer for Premium or Ultimate membership because they have more features, but if your encounter any problems within 24 hours, please contact our customer support department support@mysingleconnection.com with your username and payment reference . Some payments require customer confirmation because of our anti-fraud policy.

How can I cancel my subscription(s)?
There are two ways to cancel your subscription(s):
Send a cancellation request to the Members Support support@mysingleconnection.com department at any time, and we will cancel the subscription for you and you will remain a member until the end of your current paid membership period. Include your member ID, your first and last name and reason for your cancelation.

How do I search for members?
By changing or adding to your search criteria, you can search our database from your profile home page. You can modify your search criteria at any time and your personal search options will automatically save these changes.

How do I send an e-mail to members?
You can send e-mail to users by clicking the button Send Message on that person's profile or listing. Simply type in your message and click the "Submit" button.

How do I receive e-mails from other members?
There’s nothing for you to do to receive an e-mail sent to your account. If someone responds to your profile we will forward the message to your personal email account. When you reply to the message, we automatically forward it to the person who responded to you. In this way, neither person finds out the other person's email address without consent.

How do I recognize scammers?
Scammers can come in all forms who pretend to seek love or sell you something. They can try by writing you sweet e-mails saying how much in love they are and how much they want to meet you in real life.  NEVER EVER GIVE MONEY or your personal information until you have known someone for a reasonable period. For further information on scamming we suggest you visit www.agencyscams.com . This site runs an excellent database of past and present Scammers, with good advice on what to avoid.
 

4. PAYPAL QUESTIONS

Please refer to the no refund section in the Term and Agreement.
These Terms are issued by Professional Technology Services, LLC whose Registered Office is at My Single Connection, LLC 3645 Marketplace Blvd Ste 130-363 East Point, GA 30344.